How to Acquire New Customers for Business Growth in 2024?

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In 2024, we need to pause and reflect on the new strategies we can adopt to acquire new customers.As businesses continue to evolve, so do consumer behaviors and preferences. With the rise of technology and digital platforms, customers are more informed and have higher expectations.

59% of shoppers use their mobile devices in-store to compare costs or research deals and coupons.So, acquiring new customers is not just about making a sale; it’s about creating an exceptional customer experience to keep them coming back.

This is why businesses need more innovative and effective strategies to acquire new customers in 2024. Let’s explore some of these strategies in detail.

Strategies for Customer Acquisition in 2024

To give some context, customer acquisition is the process of attracting and converting potential customers into paying ones.It is a vital aspect of any business, as, without new customers, growth and sustainability become difficult.So, how can businesses acquire new customers? Let’s look at some strategies that will be effective in 2024.

Personalization and Customer Experience

Personalization has become a buzzword in the marketing world, and for good reason.Customers now expect a personalized experience from businesses, whether it’s through product recommendations or tailored messaging.

Research indicates that a staggering 73% of shoppers utilize a variety of platforms in their retail journey.Hence, for marketers to achieve a comprehensive understanding of their consumers, it is crucial to integrate all their marketing channels.This means creating an omni-channel experience that is seamless and personalized.

To create a personalized customer experience, businesses need to gather data on their customers’ preferences, behaviors, and purchase history.This data can tailor product recommendations, marketing messages, and the overall shopping experience.

Run PPC Ads

PPC (pay-per-click) ads are online advertising where businesses pay each time a user clicks on their ad.These ads can be highly effective in customer acquisition, targeting specific keywords and demographics relevant to the business.

With the rise of online shopping,  PPC ads are becoming even more essential in acquiring new customers.They can promote a specific product or service, drive traffic to a website, and increase brand awareness.Plus, they are cost-effective, as businesses only pay for the clicks they receive.

Email Marketing Campaigns

Email marketing campaigns have been around for a while, but they continue to be an effective strategy for customer acquisition.They allow businesses to connect with their audience directly and offer personalized messaging.

To create successful email marketing campaigns, businesses must segment their audience based on demographics and behaviors.A targeted and well-crafted email can lead to higher open and click-through rates, ultimately resulting in new customers.

Social Media Presene

Social media has become essential to our daily lives, and businesses can no longer afford to ignore it.It serves as a powerful platform for engaging with potential customers, building brand awareness, and driving conversions.

Now, businesses have more chances to acquire new customers through social media.With the launch of the TikTok shop in the US, customers can now purchase directly from the app.This means businesses must adapt their social media strategy to engage with customers and drive sales.

Collaborations and Partnerships

Partnerships have been an effective strategy for customer acquisition for a long time.But, with the rise of influencer marketing, collaborations have become more critical than ever.

A successful collaboration can expose a business to a whole new audience and build trust with potential customers. This strategy works best when businesses choose partners that align with their brand values and target audience.

Omni-channel Marketing

Omnichannel marketing integrates all marketing channels to create a seamless and consistent customer experience.With customers now using multiple channels during their shopping journey, businesses must have a cohesive strategy across all platforms.

B2B leaders have recognized the effectiveness of this strategy, with 83% believing that omnichannel selling is more successful in acquiring new customers.Every customer interaction should be cohesive and personalized, from chats,  emails, and phone calls to social media and in-store experiences.

Advanced Techniques in UA and CA in 2024

For 2024, adaptability and innovation will be key in customer acquisition.As technology advances, so do the strategies for businesses to acquire new users and customers.

Automation and Chatbots

Automation is the process of automating tasks and processes, while chatbots are computer programs that can simulate conversations with human users.This advanced user and customer acquisition technique can significantly benefit businesses by saving time and resources.

Studies show that 64% of businesses trust chatbots to provide personalized customer support rather than regular customer service.Additionally, Phone calls are no longer the preferred method of communication, as 34% of customers prefer chatbot protocols.This results in a faster response time and a more convenient customer experience.

Virtual and Augmented Reality

Virtual and augmented reality (VR/AR) have gained traction in recent years.Your customers want an experience that most shopping experiences are online.  VR/AR can give them an immersive and interactive experience, making it easier for them to make purchase decisions.

For example, IKEA’s AR app allows customers to visualize furniture in their homes before purchasing, resulting in higher customer satisfaction and increased sales.This technology can also be used for virtual try-on experiences, which is particularly beneficial for the beauty and fashion industries.

Influencer Marketing

The streaming and influencer revolution is set to continue in 2024.With the rise of micro-influencers and TikTok influencers, businesses will have even more opportunities to reach new customers through influencer marketing.

Micro-influencers with a smaller but more engaged following can provide a more targeted approach for businesses.On the other hand, TikTok influencers offer a unique opportunity to reach younger generations in a fun and creative way.By partnering with influencers, businesses can tap into their large and loyal audience and expand their customer base.

Big Data and Predictive Analytics

In the age of data, big data is what drives businesses forward.Predictive analytics, a subset of big data, uses data and algorithms to predict future outcomes.Predictive analytics can help businesses identify potential customers and target them with personalized messaging in customer acquisition.

Moreover, with the rise of AI technology, predictive analytics will continue to evolve and become even more accurate.Businesses that harness this tool will have a competitive advantage in acquiring new customers.

Lead Generation and Performance Advertising

The latest techniques for customer acquisition in 2024 will also focus on lead generation and performance advertising.Lead generation involves identifying and cultivating potential customers.Performance advertising, on the other hand, is a pay-per-click model that allows businesses to only pay for actual conversions rather than clicks or views.

Working with an experienced lead generation partner can be highly beneficial for businesses.They have the expertise to help identify target audiences and create effective strategies for customer acquisition.

VenziMedia is an example of a performance advertising company that has worked with multiple verticles and has a proven track record of successfully acquiring customers for businesses.Their data-driven approach and advanced technology ensure high-quality leads and conversions for businesses.

Challenges for Customer Acquisition in 2024

Consumer behavior and market dynamics are more unpredictable now, making customer acquisition a continuous challenge for businesses.

Adapting to Changing Consumer Behavior

Consumers now rely on the experience and values a brand provides before purchasing.Hyper-personalization and customization are the new norm for acquiring and retaining customers.A study done by Salesforce found that 84% of consumers say being treated like a person, not a number, is very important to winning their business.

To adapt to changing consumer behavior, businesses must prioritize creating a seamless and personalized customer experience across all touchpoints.This can be achieved through advanced techniques such as automation, chatbots, VR/AR, and influencer marketing, as mentioned earlier.

Data Privacy and Security Concerns

With more data breaches and privacy scandals, consumers are increasingly cautious about sharing their personal information with businesses.Implementing data privacy laws, such as the GDPR and CCPA, also adds to these concerns.

To address these challenges, businesses must be transparent about their data collection and usage practices.They should also invest in robust data security measures to protect their customers’ information. Building trust with consumers is crucial to successful customer acquisition.

Competition and Market Saturation

As more businesses adopt advanced customer acquisition techniques, the market becomes saturated with competition.Standing out and differentiating from competitors is now more challenging than ever.

To overcome this challenge, businesses must focus on creating a unique value proposition and delivering it consistently. This could be in the form of excellent customer service, high-quality products or services, or innovative solutions.A strong brand identity and a targeted marketing strategy can help businesses differentiate themselves. 

How To Set Your Business Up For Success?

Customers are actively seeking personalized, engaging experiences with brands. UA and CA require a proactive approach to keep up with ever-changing trends and consumer demands. 

For mobile platforms, VenziMedia can help businesses acquire and retain customers through strategic campaigns. Our targeting capabilities, coupled with data-driven insights and creative strategies, ensure maximum ROI for businesses.

Contact us to learn more about how we can help grow your business through acquisition efforts.

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Share: Share: 2024 is shaping up to be a big year for programmatic advertising. With the rise of AI, machine learning, and Google’s new Privacy Sandbox, there are plenty of advancements and trends to keep an eye on.  In recent years, there has also been a growing shift towards programmatic advertising, with brands and agencies investing more in automated buying and selling of digital ad space. As we look towards 2024, this trend is set to continue and accelerate in new and exciting ways. Let’s explore some of the most significant programmatic advertising trends to watch out for in 2024. 1. AI and Machine Learning Integration 2023 was a monumental year for AI and machine learning in advertising. AI dominated the conversations featured in keynote speeches and panel discussions at industry events. The first real AI ad in 2023 for Gary & Bary’s Peanut Butter was a resounding success. 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Influencer Marketing Influencer marketing is a social media strategy that involves partnering with popular social media users to promote your app. Influencers have a large following and can sway the decisions of their audience. This makes them valuable for user acquisition as they can recommend your app to their followers Community Building Building a community around your app can also help with user acquisition. A community can be created on social media platforms or through online forums.  By fostering a sense of belonging and engagement, you can turn members into loyal users who promote your app to others.  Referral Marketing Referral marketing is a powerful user acquisition channel that relies on word-of-mouth recommendations from satisfied users. Research shows that people are more likely to trust recommendations from people they know. This makes referral marketing a highly effective method for acquiring new users. Word-of-Mouth Marketing Word of mouth marketing is when satisfied app users tell other people about their positive experience of a particular app. This happens through informal conversations, online reviews, or social media posts.  Encouraging and incentivizing satisfied users to spread the word about your app can lead to a steady stream of new users. 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This includes keyword research, meta tags, URL structure, and mobile optimization. By appearing at the top of search engine results, you can attract users searching for apps like yours.  Blogging Blogging is a popular form of content marketing that can help drive traffic to your app. Creating informative and engaging blog posts can attract users interested in your app’s topic or niche. Additionally, blogging can help improve your SEO by creating relevant and fresh content for search engines to index. Guest Blogging Guest blogging is like blogging, but you write for other websites in your niche instead of publishing on your website. The webmasters or editors of these websites allow authors to include a link back to their website to promote their app. This can help drive traffic to your app and improve your visibility in search engines. Video Marketing Video marketing is another way to attract and engage potential users. 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It aims to deliver relevant and personalized ads to each user, regardless of their device. This enables advertisers to reach their customers at various touchpoints in their consumer journey. Imagine a scenario where a customer starts browsing for flights on their laptop. Although he is interested in the offer, he hasn’t completed the purchase. Later that same day, while scrolling through social media on his phone, he sees an ad for the same flight offer. With cross-device targeting, the advertiser can connect the dots between the customer’s laptop and phone, giving them a more complete understanding of their behavior. This allows them to deliver a more targeted and relevant ad, increasing the chances of conversion. Breakdown of Multi-Device Usage Patterns Multi-device usage patterns vary amongst individuals. Some users prefer browsing on their smartphones while others prefer using a tablet or laptop.  According to Kantar’s Worldpanel ComTech data, in the United States and Great Britain, only 10% of smartphone owners own all four device types (smartphone, tablet, laptop, and smartwatch). This suggests that the majority of users have a combination of devices. Moreover, with the rise of smart home devices, there is an increasing trend towards multi-device usage within households. According to GfK’s survey, one-third of US consumers own two or more smart home devices, with millennials leading the pack at 64%. 42% of American households own two connected devices, with a smartphone being one of them.  The combination of multiple connected devices within a household creates a complex web of user data that advertisers can tap into with cross-device targeting How Cross-Device Targeting Work? Cross-device targeting uses various methods to identify and connect user identities across multiple devices. Collecting data on user activities across multiple devices helps advertisers build an accurate picture of a user’s interests and preferences.   Tracking and identifying a user is the first step to cross-device targeting. Then, the collected data is matched with other devices associated with the same user. There are two main methods used to identify users in cross-device targeting: Deterministic cross-device targeting Deterministic cross-device targeting uses a unique identifier, such as a login or email address, to match the user across devices. The user’s identity is known and verified, making it a reliable method for targeting. For example, when users log in to their social media accounts on multiple devices, the platform can match their identity across all devices. This method offers more accurate and reliable data but is limited to users who have logged in or provided their email addresses. A significant drawback is that it requires user consent, which can impact the scale and scope of data collected. Probabilistic cross-device targeting Probabilistic cross-device targeting uses statistical algorithms to analyze user activities and patterns. This method uses non-personally identifiable information such as IP addresses, device type, and location to identify the user across devices. These data points are then used to create a profile or “fingerprint” of the user, which is compared with other devices to find a match. This method does not require user consent as it relies on data analysis rather than user identification. While this method offers a broader reach, it is less accurate and reliable than deterministic targeting. It may result in incorrect matches or missed connections between devices. Role of cookies and device IDs in cross-device targeting Cookies are small text files stored on a user’s device that help websites remember their preferences and track their behavior. Device IDs are unique identifiers assigned to a specific device, such as a phone or laptop. Advertisers use cookies and device IDs to map users’ journeys across multiple devices and serve targeted ads accordingly. Advertisers can track users’ actions, interests, and preferences through these identifiers to create more accurate user profiles. These identifiers also help match the user’s identity across devices, allowing advertisers to deliver personalized and relevant ads at each touchpoint. However, with increasing privacy concerns, there has been a push towards limiting the use of cookies and device IDs. Technologies Powering Cross-Device Targeting Cross-device targeting relies on advanced technologies to collect and analyze user data across multiple devices. Some of the key technologies powering cross-device targeting include: Cross-device tracking tools and platforms Cross-device tracking tools and platforms are at the core of cross-device targeting. These tools use device graph technology or IP matching to map user identities and track their behavior across devices. The device graph technology uses a unique identifier to connect devices associated with the same user. On the other hand, IP matching matches users based on their IP addresses and location data.  At the backend, these tools use machine learning and data analytics to make sense of the vast amount of user data collected and create a comprehensive profile of each user. This information is then used for targeted advertising. Some popular cross-device tracking tools and platforms include Tapad, Drawbridge, and Crosswise. These tools offer robust tracking capabilities and integration with ad networks, making it easier for advertisers to reach users across various devices. Integration with ad networks and DSPs The success of cross-device targeting also depends on its integration with ad networks and demand-side platforms

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Demand-Side Platforms (DSP) – The Key to Programmatic Advertising

Share: Share: The advertising echo system has significantly evolved with the advancement in technology. The traditional media buying method has been replaced by programmatic buying. Programmatic buying automates buying and selling ads in real time through a bidding system. Various platforms facilitate the buying and selling of ad inventory within the programmatic landscape. Demand  Side Platform (DSP) is one such platform that facilitates advertisers to buy and manage digital ads across multiple ad exchanges, data exchanges, and publishers. To understand DSPs better, we will explore the demand-side platforms, their working mechanism, key features, and how to choose the right DSP for your advertising needs. What is a DSP? A DSP is an ad tech platform that allows advertisers and agencies to purchase ad inventory from multiple sources, including SSPs, ad exchanges, and publisher’s sites, through a single interface. The DSP uses real-time bidding (RTB) to automate the buying process and optimize ad campaigns based on data.   With a DSP, media buyers can buy ad inventory across channels and devices like display, mobile, video, and connected TV. DSPs also provide tools to track and analyze the performance of ad campaigns in real time. A single  DSP can connect to multiple ad exchanges and SSPs, giving advertisers access to a large pool of ad inventory. How Demand-Side Platforms Work? How do DSPs facilitate real-time bidding and ad buying in the programmatic landscape?  Let’s take a closer look at the working mechanism of DSPs. The Mechanism Behind DSPs Think of DSPs as a stock broking platform for ad inventory. This software allows advertisers to buy media placement across display, mobile, video, and connected TV through bidding. Advertisers place bids for ad space, and the DSP automatically purchases the ad placement at a winning bid. The entire process takes place in milliseconds. To start bidding, advertisers set specific targeting criteria such as audience demographics, location, interests, and behaviors. Once a user visits a website or app, the publisher’s server sends a bid request to the DSP with information about the ad placement and the user’s profile. The DSP analyzes this information and determines whether to place a bid on that particular ad inventory or not. If it does decide to place a bid, it will submit it within milliseconds before the ad placement is loaded. For example, if an advertiser wants to target females aged 25-34 in New York City interested in fashion, the DSP will bid on ad placements that meet these criteria. If the bid wins, the advertiser’s ad is displayed to the targeted audience. Integration with Ad Exchanges and Data Management Platforms (DMPs) Ad exchanges are online marketplaces that connect publishers with advertisers looking to buy ad inventory. The SSPs  (Supply Side Platforms) facilitate the sale of ad space on publishers’ websites. DSPs integrate with ad exchanges through application programming interfaces (APIs). These APIs enable the DSP to access ad inventory from multiple sources, including publisher sites and apps. The integration also allows for real-time bidding on ad impressions. Moreover, DSPs also integrate with Data Management Platforms (DMPs) to access consumer data and target ads based on specific audience segments. DMPs are  used to collect, store, and analyze data from various sources to create audience profiles for targeting in ad campaigns.  Data from DMPs helps DSPs identify suitable ad placements for targeting the right audience. The integration with DMPs enables DSPs to access a vast pool of data, including first-party and third-party data, to optimize ad campaigns and improve targeting. Key Features of Demand-Side Platforms Demand-side platforms offer a range of features that make them a valuable tool for advertisers in the programmatic landscape. Let’s explore some key features of DSPs. Measurable Performance and Analytics With DSPs, advertisers can access real-time data and analytics on ad performance. This data from  DSPs helps advertisers make real-time adjustments to ad campaigns, targeting, and budgets. Moreover, DSPs also offer detailed reports on key metrics such as impressions, clicks, conversions, and cost per action (CPA). If an ad campaign is not performing well, DSPs allow advertisers to pause or adjust the campaign in real time.  The capability to analyze and optimize campaigns in real time helps advertisers make data-driven decisions for better results. Real-Time Bidding and Automation DSPs automate the entire ad buying process through real-time bidding. Advertisers no longer have to manually negotiate prices with publishers, as DSPs handle everything in real-time. This automation saves time and increases efficiency and accuracy in ad buying. Moreover, DSPs use algorithms to optimize ad campaigns based on data. These algorithms analyze performance data and make real-time adjustments to maximize results. This minimizes the risk of human error and ensures that ad campaigns are optimized for success.k Access to Premium Ad Inventory As with any auction-based system,  competition is high in real-time bidding. However, DSPs can access premium ad inventory that may not be available for traditional media buyers. This enables advertisers to target high-quality placements and reach a more engaged audience. With access to premium inventory, advertisers can run ads on high-performing websites and apps that attract a target audience. This ensures better visibility and engagement for ad campaigns. Campaign and Budget Management DSPs offer tools for effective campaign and budget management. Advertisers can set specific budgets and allocate them to different campaigns, ad groups, or even individual ads. DSPs also allow for features like frequency capping, which limits the number of times a user sees an ad within a given time frame. Moreover, dayparting allows advertisers to schedule ads for specific times of the day, optimizing ad spend and targeting. Budget optimization features also help advertisers maximize their return on investment (ROI) by allocating budget to top-performing campaigns or placements. Targeting Capabilities Targeting capabilities are a key feature of DSPs that enable precise audience targeting for ad campaigns. Advertisers can use various targeting options, such as geo-targeting, device targeting, and behavioral targeting, to reach their desired audience. The contextual targeting appropriate feature of DSPs uses artificial intelligence (AI) and machine learning to analyze the content

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